Our Team

Is Your Team

Our Team and Leadership

We have 7 regional offices across Latin America, and 1 office in the United States, composed of highly dedicated teams of travel professionals from all over the world. From the Netherlands to Argentina, Costa Rica, Peru, Colombia, Brazil, the UK and the US – we’re a diverse bunch, and what unites us is our shared philosophy of inspiring people through authentic travel experiences. This philosophy underlies everything we do and can be seen in the relationships we build over time. Most important is how we support each another in teams, serving you the customer, and meeting the expectations of your travelers.


Bart de Graaf

Managing Partner – Business Development


Karin Deen

Managing Partner – CEO

Marc Harrison

Managing Partner – Commercial Relations

Latin America DMC Leaders


Commercial Director &
Peru Manager


Operations Director &
Argentina/Chile Manager




Costa Rica Manager


Brazil Manager


Colombia Manager


Sales Manager Europe


Sales Manager Americas


Senior Sales Executive


Operations Supervisor Argentina & Chile

Why Work With Us?

Tailored for
your customer

Flexible itineraries to maximize the experience and build to your customers expectations.

With us it’s

The relationship in both consistency and team effort, makes us a great partner for long term growth.

The best

Working directly with specialists in Latin America, we offer great prices on fixed or custom itineraries.


If turnaround time is of the essence, the tour builder easily quotes and customizes sample itineraries.

U.S. AND Latin American Offices

Our eight offices across the U.S. and Latin America allow us to be in the destinations we offer: Argentina (Buenos Aires), Peru (Lima & Cusco), Brazil (Rio), Bolivia (Sucre), Colombia (Bogota), Costa Rica (San Jose). We live in the destinations we offer! That means we know the differences between a typical tourist package and how the locals enjoy what their country has to offer. We send you to our own favorite restaurants, tell you when to visit Machu Picchu or Patagonia to avoid crowds, and put you in the same hotels we recommend to our visiting mamas.

Our Commitment to Sustainable Travel

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Keep it Local

By working with small, locally owned businesses we help make sure your tour is authentic, and your visit benefits the local community. The money spent on your tour stays in the region and will strengthen their quality of life.

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Responsible Tourism is all about trying to travel in a way that benefits the people who live in the places we and our travelers visit, by making sure we minimize the impact we have on the environment and landscape.

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Building Bridges

We value the unique contributions each person makes. We believe in diverse backgrounds, ideas and perspectives and believe by building bridges between our cultures we will learn, understand and essentially become a better person.

What our Travelers are Saying

Greg & Mary

From the United States to Brazil, Argentina, Peru

Thank you for everything you guys did. All of the small details were definitely noticed and greatly appreciated. We had an amazing time at our honeymoon, and everything went smoothly. We will be definitely recommending you to our friends! Thanks again for everything!

Marc-André & Gisèle Théorêt

From Canada to Argentina

In few words, we had a wonderful trip, and would not hesitate to recommend Encounter for anybody wishing to travel to Latin America. Thanks again!

Ulisses Gutierrez

From USA to Brazil and Argentina

Everything went like clockwork, overall we had a great trip and would definitely use Encounter again in the future!

Jerzy & Aleksandra

From Poland to Costa Rica

Thank you Encounter Latin America for showing us an incredible 23 day adventure vacation through Costa Rica…we couldn’t have done it without you!!!  We look forward to another adventure soon!